93 Local Companies Recognised at The 9th "Consumer Caring Scheme" and Emerged Stronger
Customer-Centricity Becoming More Important in Times of Adversity
HONG KONG, CHINA - Media OutReach - 9 July 2020 -Creating
a seamless, consistent customer experience across physical & digital space
is more important than ever as online shopping prevails. Recognising local
organisations which demonstrate excellence in consumer care, the
9thGS1 Hong Kong's
"Consumer Caring Scheme" awarded 93 local enterprises for delivering
their service promise. A total of 46 companies won the "Consumer Caring 5
years+" and "5 years" Award, showing their commitment to consumer care for 5
years or more in a row.
Consumers' online spending has become all time high
today. As companies are placing greater emphasis in expanding their
omni-channel offerings, they are also striving to meet or even exceed their
service promise for convenience, value and experience. According to the survey report
"Tapping Into Smart Retail" jointly published by GS1 HK and KPMG, 45 percent of
C-level executives rank strengthening the customer journey as the top priority,
showing that businesses are betting on better user experience as a way to
retain customers, especially those from online, who are price sensitive and
have an ever-increasing choice of e-commerce providers.
"As
more consumers are shopping across multiple channels, commerce can mean
everything from a store, a smart kiosk, a website to an app, which has made it
more difficult for companies to maintain consistency and fulfilling customers'
demands. Only by continuous improvement in operation efficiency and fulfilling
commitment by delivering excellent services, can a company differentiate itself
from today's cut-throat business environment." said Anna Lin, Chief Executive
of GS1 Hong Kong.
Consumer
Caring Companies are those which can keep their pledge to offering the finest customer
journey. Judged based on seven core consumer caring values, including consumer
care, sincerity, commitment, product quality and safety assurance, service
quality, understanding consumer behaviours and caring for employees, the
winners are evaluated through on-site visits and consumer survey, in accordance
to the internationally-acclaimed scorecard based on the Efficient Consumer
Response (ECR). This year's winners have all showed the effective use of
international standards, information technology, and the optimisation of operation
management to improve business processes to enhance consumer
satisfaction. (Please refer to the
Appendix for details)
"Congratulations
to the winners who have successfully uphold the motto of 'consumers first',
they are all role models of the industries in driving product and service
enhancement, bringing benefits to both brands and consumers," said Anna. "No
matter what channels your business use to engage customers, exceptional customer
experience always champions in the end."
List
of recognised companies of Consumer Caring Scheme 2019
(in alphabetical order by brand or company name)
5 years + Awards
1
3M
Hong Kong Ltd
20
Linson
Global Seafood Trading Ltd
2
AQ
Bio Technology Group Ltd
21
Luk
Fook Holdings (International) Ltd
3
Autotoll
Ltd
22
Memorigin
Watch Co Ltd
4
Body-SOS
23
Morita
Biotech (HK) Co Ltd
5
Casablanca
Hong Kong Ltd
24
Nestlé
Hong Kong Ltd
6
Chan
Yin Kee Co Ltd
25
Okia
Optical Co Ltd
7
Cherry
26
Original
Taste Workshop Ltd
8
Chow
Tai Fook Jewellery Group Limited
27
Royal
Medic (Holdings) Ltd
9
Chuan
Chiong Co Ltd
28
SINOMAX
10
Colgate-Palmolive
(H.K.) Ltd
29
Super
Star Food Manufactory
11
CR
Care Co., Ltd
30
Swipe
(HK) Ltd
12
Danny
Catering Service Ltd
31
Swire
Coca-Cola HK
13
Eu
Yan Sang (Hong Kong) Ltd
32
Taste
of Asia Group Ltd
14
Forewide
Co (Retail) Ltd
33
Tiger
Mark (HK) Ginsengs Co Ltd
15
Giormani
34
ToolBox - a
Gilman Group Company
16
Harmonic
Health Pharmaceutical Co Ltd
35
Vitasoy
International Holdings Ltd
17
Health
Aims Organic Functional Product Specialty Shop
36
Wai
Yuen Tong Medicine Co Ltd
18
Hongkong
Post
37
Watsons Water
19
Hung
Fook Tong Holdings Ltd
5 Years Awards
1
CATALO
6
Tung
Chun Soy Sauce and Canned Food Co Ltd
2
FrieslandCampina
(Hong Kong) Ltd - FRISO
7
UA
Cinemas
3
Nu
Life International (Asia) Ltd
8
YesNutri
4
Nu
Skin Enterprises Hong Kong, LLC
9
Yummy
House International Ltd
5
Smartech
Award Winners (of 2 or more consecutive years)
1
95
International Co Ltd - La Raine
19
Kwok
Kam Kee (HK) Ltd
2
Amazing
Delights Limited - divine
20
Lee
Kum Kee
3
Bonjour
Holdings Ltd
21
Life
720 Company Limited - SDTL
4
Chaisentomg
Pharmaceutical Factory Ltd
22
Mainland
Headwear Holdings Ltd
5
China
Resources Vanguard (HK) Co Ltd - U select
23
MaxiPro
(Asia) Ltd -
Kakato Premium Pet Food
6
Come
In Enterprises Co Ltd - HOMEI
24
Mead
Johnson Nutrition (HK) Ltd
7
Crown Gas Stoves
(Holdings) Co Ltd
25
Okian
Optical Co Ltd
8
CSL
Mobile Limited
26
Pricerite
Home Ltd
9
Dah
Chong Hong Holdings Limited
27
Purepro
Water Hong Kong Limited
10
Deco
Classic Ltd
28
Tai
Wo Tung Medicine Co Ltd
11
eprint
Group Ltd
29
The
International Medical Co Ltd -
Citracium
12
FrieslandCampina
(Hong Kong) Ltd - OPTIMEL
30
The
International Medical Co Ltd -
Ricqles
13
Hair
Again 2000
31
UDomain
14
Harbour
Cruise -- Bauhinia
32
Vitamin
Boost Global Ltd.
15
Hong
Kong Zihua Pharmaceutical Ltd
33
wishh!
16
Imperial
Parking (Hong Kong) Limited
34
Wyeth
(Hong Kong) Holding Co Ltd
17
Kai
Tak Cruise Terminal (managed and operated by Worldwide Cruise Terminals)
35
You
Beauty
18
KIWI
HOUSE
36
Zhong
An Ya (HK) Trading Ltd - U100
New Awardees
1
Baa
Baa Sheep Laundry
7
KOPEN
ELECTRICAL CO., LTD. -- OMMI CARE
2
Casa
Republic (International) Limited - ITALO MODA
8
Man
Shun Cheong Enterprises Ltd
3
DSG
Energy Ltd
9
Opal
Cosmetics (Hong Kong) Limited
4
farmfresh330
10
Prime-Living
Limited
5
Imperial
Enterprises Holdings Limited
11
Reckitt
Benckiser Hong Kong Limited
6
In
Heart Employment Agency Limited
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About GS1 Hong Kong
Founded
by the Hong Kong General Chamber of Commerce in 1989, GS1 Hong Kong is the
local chapter of GS1®, a not-for-profit, standards organisation that develops
and drives adoption of easy-to-implement global standards for business to
uniquely identify, accurately capture and automatically share vital information
about products, locations and assets. Headquartered in Brussels, Belgium, GS1
has over 110 national chapters in 150 countries.
GS1
Hong Kong's mission is to empower business to grow and to improve efficiency,
safety, authenticity and sustainability across multiple sectors and facilitates
commerce connectivity through the provision of a full spectrum of platforms,
solutions and services based on our global standards. We provide a trusted
foundation for accurate, sharable, searchable and linkable data. Our EPC
standard lays the foundation for IoT, powering a range of IoT-based services
and applications. We are helping industry to meet the challenges of
omni-channel commerce and create a seamless customer experience. By engaging
with communities of trading partners, industry organisations, government, and
technology providers, we are fostering a collaborative ecosystem and aiming for
"Smarter Business, Better Life".
Currently,
GS1 Hong Kong has around 8,000 corporate members covering close to 20
industries including retail consumer goods, food and food services, healthcare,
apparel, logistics as well as information and technology.
For
more information about GS1 Hong Kong, please visit www.gs1hk.org.